Maximize your Salesforce potential
Get structured support for your Salesforce products with Application Management Services (AMS). We are a consulting partner, with over 15 years of experience.
As a Consulting Partner with over 15 years of experience, our Salesforce Support experts specialize in providing bug fixes and customizations. This ensures a flexible and scalable utilization of Salesforce products for your business.
BRQ AMS is designed to scale your business according to your organizational requirements, allowing you to focus on what truly matters, while we take care of the software solutions your association needs.
Solutions with our Application Managed Services (AMS)
Getting started with Salesforce is just the first step. To ensure everything runs smoothly and you get the most out of the tool, trust in our expertise. We’ve been a Salesforce Platinum Partner since 2009.
Customer Service and Support
Technical, fast, and specialized support to address critical issues and inquiries.
- Fast technical support for incidents at all levels
- Support for changes and requests
- Assistance for usage queries
- Technical support
Operations and Service Management
Dedicated and specialized professionals with a collaborative and hands-on approach, ensuring the analysis of indicators, processes, and executions within quality standards
- Service Delivery Management (SDM)
- Governance and Management Team
- Close partnership overseeing the project
Monitoring and maintenance
Total observability, preventing performance issues, interruptions, or errors, resulting in any problem solving.
- Monitoring and analysis of resource usage
- Continuous improvement
- Expertise of the Salesforce team
Main AMS Deliverables
Environment Management
Problem Management
Incident Management
Change Management
Technical and Funcional Coaching
Settings and Customization
You’ll have continuous improvement with an AMS
1. Plan
- Identify the key functions
- Develop a roadmap for implementation
- Set action plans
2. Validate
- Audit Data
- Monitor performance
- Verify the achievement of goals
3. Deploy
- Build, configure and deploy applications
- Manage organizational changes
- Manage Salesforce adoption
BRQ's unique advantages tailored just for you
With a rich 30-year history, BRQ has been at the forefront of technological advancements, establishing itself as a key player in Brazil’s digital transformation. Since 2008, ThinkBRQ LLC, our New York subsidiary, has expanded our global reach. As a truly international company, BRQ offers unique advantages!
Time Zone Compatibility
Nearshore outsourcing offers synchronized time zones, fostering real-time collaboration and swift issue resolution.
Languages
No language barriers: our professionals are equipped to work with a variety of languages, such as English, Spanish, and Portuguese.
Lower Costs
We offer cost-effective services without compromising on quality. Our competitive rates make it viable for even the smallest companies.
Global and multi-industry experience
We operate in 12 countries, serving more than 200 customers with cutting-edge solutions.
BRQ implemented Salesforce as a CRM for Cosan to solve logistical issues with multiple vendors and to improve their retail operations with their clients and the end-customer.
This led to increased sales, reduced lead time and new data. Lastly, they were able to target specific campaigns which contributed to improvements in retail.
For over 10 years, BRQ has been the main Salesforce AMS supplier for Cosan, serving 2,000+ users in South America and Europe.
BRQ is the main Salesforce AMS supplier for Nissan LATAM, with a team of specialists serving 4 countries from our Headquarters in Brazil.
In addition to AMS, BRQ is in charge of a new Salesforce project in partnership with Nissan’s Japan team.
BRQ implemented Salesforce as a CRM, SFA and Trade Marketing platform for several companies in the group. BRQ also developed mobility solutions to optimize routes, sales, market research, call center service and partner management.
BRQ provided AMS support for numerous companies in the Saint-Gobain group.
BRQ is recognized as a leader in Salesforce by the ISG Provider Lens™ 2023 study — Brazil
9.8
Customer satisfaction in the Partner Community
170
Certified Salesforce Professionals
200
Customers served with Salesforce solutions
300
Projects implemented in Salesforce
30
Years of Market
We are experts in all Salesforce products. We are BRQ!
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Ready to start?
Schedule a conversation and take the next step towards success with Salesforce and BRQ
FAQ
Do you work with other aspects/modules of Salesforce?
Yes, we specialize in Salesforce consulting, implementation, customization, and provide continuous support. Our expertise covers all Salesforce products.
What are the costs involved in the service and how are they structured?
Service costs are determined based on the scope of the project and are structured according to the agreed model, which may be per hour, per project, or per support contract.
Which languages do you serve?
We provide services in major languages, including English, Spanish, and Portuguese.
Boasting a 30-year history, BRQ leads technological growth for clients, solidifying a track record as a leader in Brazil’s digital transformation.
ThinkBRQ LLC, a New York subsidiary since 2008, offers services like Engineering, Data Analytics, Cloud Computing, and more. Leveraging onshore/nearshore resources ensures efficient scaling and real-time communication. Our mission: accelerate business growth through intelligence and technology.
Explore BRQ on our website.